Inclusive communication through real-time translation
Tempe pilots real time translation devices through October
Tempe is testing a pilot program to break down language barriers using AI technology.
February 22, 2025
Writtne by: Wrangler News Independent
The city of Tempe has launched a new pilot program to break down language barriers with the help of AI-powered technology.
In a city as diverse as Tempe, where over 30 languages are spoken, making sure everyone is heard and understood is essential, a city release stated.
The city of Tempe is introducing three Instant Language Assistant devices, created by Translate Live LLC, to help residents who are not fluent in English communicate more effectively when accessing city services.
These devices can translate conversations in real time across more than 200 languages and dialects, from Arabic and Hindi to Mandarin and Spanish.
“Everyone in the city of Tempe deserves to be understood when accessing city services. This is another step towards making Tempe more inclusive and equitable,” Mayor Corey Woods said in the release.
Running from February through October, the pilot program will test these devices at:
- Escalante Multi-Generational Center – Helping community members navigate recreation programs.
- Tempe City Manager’s Office – Supporting communication with Tempe City Council staff within their offices and at public meetings.
- Monthly Rotation – A third device will rotate between departments. The device will be at the City Clerk’s Office through mid-March then move to the Tempe Public Library.
Each interaction with the device includes a short survey, allowing users to share their feedback and help assess the program’s effectiveness, the release detailed.
The devices are HIPAA compliant and feature end-to-end encryption, ensuring that all conversations remain private and secure. This guarantees that residents can communicate with confidence, knowing their personal information is protected.
“This device makes it easier for residents to participate in meetings and activities that can directly impact their neighborhoods and their city. It allows us to remove barriers to inclusion,” Dr. Velicia McMillan Humes, Diversity, Equity and Inclusion Director, said in the release.
Residents can start a conversation by simply selecting their preferred language or dialect and speaking or typing. Conversations are instantly translated, displayed on the device and voiced in real time ensuring clear communication.
For residents whose language isn’t preloaded or for those needing American Sign Language interpretation, the devices offer easy access to live translators, according to the release.
This technology also provides accessibility features for people with hearing or communication challenges. Voice-to-text functionality allows individuals with hearing impairments to follow conversations in real time.
This pilot program aligns with Tempe City Council’s commitment to fostering equity, inclusion and strong community connections, the release noted.
By removing language barriers, Tempe is ensuring that all residents have equal access to the services and support they need, as well as supporting the city of Tempe’s compliance with Title VI of the Civil Rights Act, which ensures that individuals with limited English proficiency can engage meaningfully with city services.
By prioritizing equitable communication, the city continues its efforts to provide inclusive and accessible services to all residents.
The pilot program is fully funded by the city of Tempe as part of its broader efforts to promote accessibility and inclusivity.
Residents are encouraged to try out the devices and provide feedback to help shape the future of language accessibility in Tempe. Devices are located at:
- Escalante Community Center: 8 a.m. to 9 p.m. Monday- Thursday, 8 a.m. – 8 p.m. Friday, 10 a.m. – 5 p.m. Saturday, 1 p.m.- 6 p.m. Sunday at 5 2150 E. Orange St.
- City Manager’s Office: 8 a.m.- 5 p.m., Monday – Friday, and during City Council Meetings, Tempe City Hall, 31 E. Fifth St.
- Tempe City Clerk’s Office: 8 a.m.- 5 p.m., Monday – Friday, Tempe City Hall, 31 E. Fifth St.
For questions about Translate Live, contact Monique Perry, ADA Accessibility Coordinator, at 480-350-2704 or at monique_perry@tempe.gov