ILA in Government - TranslateLive

ILA for Government

Provide More Equitable Service

Language Access for All Just Became Easy

Empower all government employees to communicate with residents in their native language. ILA is always available 24/7 for on-demand two-way conversation.

Why Government Agencies Use ILA

Every city, county and state is growing in terms of cultures and languages. Government agencies need to add more translation tool options to provide equal access to services.

How Government Agencies Use ILA

Court Services / Public Defenders

Agencies offering court services can enhance accessibility and fairness with ILA. By providing real-time language interpretation, ILA ensures everyone can fully understand and participate in matters from probation and child support to public defender services. Public defenders rely on ILA in various settings, including front offices, jail meetings, and private side conversations.

Federal & State Services

Government agencies can now communicate seamlessly with all residents through ILA. In departments such as tax collection, the DMV, the Department of Labor, and Social Security, ILA allows staff to easily engage with individuals who speak different languages or need accommodations. By providing real-time, two-way translation, ILA offers equal access to vital information on benefits, regulations, requirements, next steps, and even guidance for contractors on pulling permits.

State of California OSHA is now testing ILA. Read about it here.

First Responders

Police and fire departments can improve public safety and enhance community relations by using ILA. First responders use ILA to expand inclusivity in community outreach efforts and for internal operations, investigations, and crisis response, such as communicating with victims and/or providing support and information. Encountering language barriers in emergencies can cause delays or misunderstands and have dire consequences.

Emergency Management

By incorporating ILA into emergency management plans, agencies can enhance their ability to protect lives, property, and the environment while fostering trust and responsiveness within the community. ILA is used during disasters and in pre-disaster planning activities, including community outreach, volunteer management, allocating resources, immediate communication with affected populations, evacuations, and sheltering.

City & County Services

ILA helps local governments create a more inclusive and equitable community for all residents. From town hall meetings to press conferences, ILA facilitates on-demand communication and understanding of critical information for non-English speakers in person or remotely. ILA supports one-on-one interactions and translations that can be broadcast to big screens or personal mobile devices. With ILA, local government agencies such as police departments, county clerk offices, fire departments, bus drivers, and airports comply with language accessibility regulations and ensure residents have equal access to information.

Libraries

ILA ensures that all library patrons, regardless of language proficiency or disability, can fully access library services. ILA facilitates seamless, real-time communication between library staff and patrons, from locating materials to understanding library programs and services. By fostering an inclusive and accessible environment, ILA makes the library a welcoming space for all community members.

Ready to Move Beyond Traditional Methods?

Stop struggling to keep pace with rapidly changing demographics, which can make language inclusion feel like an insurmountable challenge. With ILA, you can serve almost everyone faster and easier.

ILA is Easy to Buy

TranslateLive Has Multiple Paths to Procurement

For public organizations that use procurement partners like NASPO and OMNIA, we got you! We work with multiple partners. Contact us to see if your procurement partner works with us.

ILA vs. Traditional Translation Methods

Features	ILA Suite of Language Access Tools	Document Translation & Transcripts	Bilingual Staff	3rd Party Services
On-Demand 24/7	Yes, instant translation in over 250 languages and dialects	Not offered	Not offered	Some available
2-Way Conversation	Yes, no one else can join; only the parties can converse	No, one-way only; no questions or feedback capabilities	No, conversations require a third person to participate	No, conversations are three-way
Broadcast Capability	Yes, ILA translations can be broadcast at community events.	Not possible	Not possible	Not offered
Efficient	Yes, simultaneous interpretation with no pauses or added time. Easy to use and you own the device.	No	No, costs time and effort to try to find available staff to interpret in time-sensitive situations	No, takes time to find, schedule and pay a translator
Remote Capability	Yes, ILA can be used face-to-face or remote anywhere in the world	Limited	Limited, Zoom calls	Yes
Private & Security	Yes, HIPAA-Compliant & ISO-Certified	Limited privacy, others are involved	Limited privacy, others are involved	Limited privacy, others are involved
Live Translators	Yes, language and multiple ASL Interpreters	Not offered	Yes	Yes
AI Translation	Yes, multiple AI technologies power ILA	Not offered	Not possible	Not offered
Inclusive	Yes, supports deaf, hard-of-hearing, and deafblind disabilities	No, does not support people with blindness	Limited	Yes
Accuracy	Yes, ILA has multiple dialects (over 250), ability to preload phrases and glossaries; 100% accuracy is ensured	Yes	Limited, more accurate only if the same dialect of language is spoken	Limited, more accurate if speak same dialect and vernacular
Simultaneous Interpretation	Yes	N/A	No, continuous interpretation. Everything is repeated 2x affecting accuracy and efficiency	Limited, continuous interpretation. Everything is repeated 2x affecting accuracy and efficiency